Bill Dutton

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I am moving on to a new position in the US and have therefore, stepped down as Chair of Ofcom’s Advisory Committee for England (ACE) after chairing the committee from 2009.

On the day before my last meeting, on 12 June, I attended a reception at Oxford, wondering what the invited guests shared with each other. I was pleasantly surprised to find that it was all about work with organisations like Ofcom.

SHAPING POLICY

Reflections on Chairing ACE
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Are you ever annoyed by call centre menus that are slow, complicated and often waste much of your time as you go through endless menus, sometimes with no option fitting your problem?

You might also find that more often than not, the menus make it almost impossible to speak with a live human being.

Of course, the idea of getting a menu of options so that your call can be better directed or get a programmed answer on the spot is a good one – in principle.

How the net is empowering consumers
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