FAQs

What is the purpose of Advice to Ofcom?

We have three main aims for the website:

  1. To share interesting information and developments,
  2. To create a forum for comment and the exchange of views on communications issues,
  3. To share with you the work we do in advising Ofcom,

Who is Advice to Ofcom for?

Anyone is welcome to contribute to discussions on this website.

Why are you doing this?

Communications and technology are changing fast. The web gives us a chance to share what we’re doing to support citizens and consumers in each Nation, as well as provide a platform for you to share your experiences with us. We hope that through this two-way process we will be able to support Ofcom – and you – better.

What can I expect to find on this website?

Broadly speaking we envisage posts on Advice to Ofcom falling into two camps.

  • News– things of interest it’s useful to share.
  • Views– items where we are specifically seeking your views and experience.

Posts might include reports from events, or issues of current interest.

We will also highlight consultations (mostly Ofcom ones, but sometimes others) to which you might wish to respond, or where we would welcome your views in helping to shape our response.

You are of course welcome to comment on anything we post about.

In fact, we actively encourage it!

If you want to suggest a topic for discussion then email feedback@advicetoofcom.org.uk

And what won’t I find?

Discussion of things Ofcom doesn’t do. Ofcom does not regulate:

  • disputes between you and your telecoms provider
  • premium-rate services, including mobile-phone text services and ringtones
  • the content of television and radio adverts
  • complaints about accuracy in BBC programmes
  • the BBC TV licence fee
  • newspapers and magazines.

Finally this isn’t a space for complaints or queries about communications providers or services.

The Ofcom website is much better equipped at dealing with much of those issues.

See the question: “Where can I find more information about different communications services?” below.

When will my comments go up?

We will endeavour to publish comments within 48-72 hours of them being submitted. If we are unable to publish your comments for any reason we will aim to email you back and explain why. See our House Rules for more information.

Can I use this site to make complaints?

You can, but that isn’t the primary purpose of this website. Your experiences can help inform our work, but if you need advice or want to tell Ofcom something directly, then this section of the Ofcom website is probably more suitable to you.

Here’s a few links to the main ‘Tell Ofcom’ sections of the Ofcom website.

You can also find articles offering News for Consumers or use this link to Contact Ofcom.

Who runs this website?

All content is written by Advisory Committee members, unless otherwise clearly stated.

We also get some support in managing the website from staff at the Oxford Internet Institute (OII) and Ofcom.

So it’s not an official Ofcom website?

No. The website is hosted by the OII and whilst we get support from Ofcom, all content is written by members of Ofcom’s National Advisory Committees. All views expressed here are our own. They are not Ofcom’s.

What do the National Advisory Committee’s do?

The Committee’s act as a “critical friend” to Ofcom, providing insight and feedback on key communications issues in a national context. They were established under statute, specifically Section 20(1) of the Communications Act 2003. You can see their agendas and notes of the meetings for each Committee by following the links here.

Who are Ofcom’s Advisors?

Membership of Ofcom’s National Advisory Committee’s – including short biogs for each member – can be found by clicking on the following links:

How are members appointed?

Members are experts in their respective fields. They come from a wide variety of backgrounds as befits the breadth of Ofcom’s work. Members of the Advisory Committee for each Nation are appointed through an open public process.

Who – or what – is Ofcom?

Ofcom is the communications regulator. It regulates the TV and radio sectors, fixed line telecoms and mobiles, plus the airwaves over which wireless devices operate. For more information click here.

Where can I find out more about Ofcom?

The Ofcom website has lots of information including these sections:

Where can I find more information about different communications services?

The Ofcom website has an area called ‘Ask us’ which offers a list of frequently asked questions (FAQ) around a wide range of subjects. Here’s some links to the main topics:

 Most communications providers also have their own websites offering information about their products and services. You can usually find these relatively easily through a search engine.

If you have a question we have not addressed below, then do email us: feedback@advicetoofcom.org.uk