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Wouldn’t it be great if Scotland could be a world leader in digital inclusion, instead of always playing catch-up?

Wouldn’t it be great if Scotland could be a world leader in digital inclusion, instead of always playing catch-up?
BBC Scotland


The BBC asked me to write a comment for their website - here - on the broadcasting provisions in the Scottish Government’s White Paper, Scotland’s Future

They set it up in a useful way, as follows:

Independent Scottish broadcaster could have a trading relationship with the BBC

I spoke at a conference recently organized by ‘sociitm’, a group of local government practitioners in the UK who are focused on ‘delivering public services in the digital age’.

They began in organizing efforts to improve website development and continue to pursue a widening range of online points of access to public services.

Agencies are becoming interrelated

The Scottish Government has just published Scotland’s Future, its hefty policy blueprint for independence.

One section of this document is of special relevance to Ofcom’s Advisory Committee for Scotland(ACS), namely Chapter 9, which deals with how the Scottish Government envisages the future of broadcasting and communications regulation in an independent country.

The debate steps up a gear
Wallace and Ian

Two long serving chairs of Ofcom’s Advisory Committees in the nations – Professor Wallace Ewart and Ian Clarke - are stepping down at the end of December.

Wallace (ACNI) and Ian (ACW) have been on their respective committees since 2004, taking over as chairs shortly afterwards. As such, they have seen plenty of changes within Ofcom, the sectors it regulates, and the way the organisation engages with the nations.


Both men helped push nations issues up Ofcom's agenda

The Government has named Dame Patricia Hodgson as the preferred candidate as the next Chairman of Ofcom.

The Culture, Media and Sport Committee will hold a pre-appointment hearing with Dame Patricia on 17 December 2013.

As previously announced, current Ofcom Chairman Colette Bowe will step down at the end of March 2014 when her term ends.

Here's how the Guardian newspaper reported the story.

Preferred candidate to succeed Colette Bowe

The plan to reduce the welfare budget by £18 billion will have significant implications for the Citizens Advice service and the thousands of individuals who seek its help each year. In addition, it is the UK government’s mission to get up to 80% of welfare benefits applications submitted online.

This leaves Citizens Advice with the difficult issue of sticking to the provision of advice or going further and actively helping those struggling with electronic applications to get online.

IT training?

Digital gap turning into a dgital gulf
as seen on tv

I am a keen watcher of top English football, so many a winter Saturday afternoon or weekday evening will find me indulging that passion.

No one who shares this interest will have failed to notice the intensive betting advertising that now surrounds football. Not only is every advertising break seemingly dominated by the inducement to bet, but many pitch-side hoardings carry the apparent exaltation of betting for the full 90 minutes. Watching football, it has become inescapable to watch betting promotion.

Ofcom research

Fivefold increase since 2006

The devolved nations of the UK, along with the Advisory Committee for England, are charged with advising Ofcom on issues relating to the nations and regions.


The blog, Advice to Ofcom, has been developed to help open up discussion of these issues to a wider public. In that same spirit, Ofcom has recorded interviews with the heads of the various devolved nations’ committees to let them provide a more personal perspective on the role of their committees.


Perspectives on Communication Issues from the Devolved Nations
Victor Meldrew

Throughout my participation in the Advisory Committee for England (ACE), the committee has been trying to address the many issues confronting consumers trying to deal with problems with various communication services.

So it is very good to see a report based on good qualitative research that illuminates these issues.

Going round in circles

Report urges providers to improve the customer contact experience