Communications Consumer Panel

Victor Meldrew

Throughout my participation in the Advisory Committee for England (ACE), the committee has been trying to address the many issues confronting consumers trying to deal with problems with various communication services.

So it is very good to see a report based on good qualitative research that illuminates these issues.

Going round in circles

Report urges providers to improve the customer contact experience

Have you ever wondered what happens at Ofcom’s Advisory Committee for Wales (ACW)? Well, notes of all the meetings are uploaded to the Ofcom website -  but before the formal notes appear, I thought you might want an advanced preview of some the varied issues which were discussed.

Glyn Mathias outlines the key topics covered at the most recent Welsh Advisory Committee meeting
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