Information Commissioner's Office



The Information Commissioner’s Office (ICO) and Ofcom have published a joint action plan to tackle the issue of nuisance calls and help protect consumers.

The ICO and Ofcom share responsibility for taking action against organisations that generate nuisance calls or messages.The ICO has lead responsibility for tackling those companies who make nuisance marketing calls or send unsolicited marketing text messages, while Ofcom uses its powers to deal with silent and abandoned calls.


"Only concerted, joint action can tackle the consumer menace of nuisance calls"
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