nuissance calls



The Information Commissioner’s Office (ICO) and Ofcom have published a joint action plan to tackle the issue of nuisance calls and help protect consumers.

The ICO and Ofcom share responsibility for taking action against organisations that generate nuisance calls or messages.The ICO has lead responsibility for tackling those companies who make nuisance marketing calls or send unsolicited marketing text messages, while Ofcom uses its powers to deal with silent and abandoned calls.


"Only concerted, joint action can tackle the consumer menace of nuisance calls"

Ofcom faces a real challenge in regulating unsolicited calls, yet it needs to do more, much more.

From the telephone being one of our finest inventions and an instrument of great convenience and advantage, it is rapidly, and for all too many, becoming the bane of their lives. 


Whatever the motive, and however genuine each individual call may be, the aggregate effect of the use of telephone for unsolicited calls has reached completely unacceptable levels. In this there lie several dilemmas for the policy makers.

Ofcom needs to do much, much more

For a year or more already, members of the Consumer Forum for Communications(CFC) have been discussing measures to stem the flood of nuisance calls and texts.

Concerns for privacy and personal data
silent calls


Ofcom has announced a plan to tackle the growing problem of nuisance calls, which can cause considerable concern and annoyance for consumers.

The plan comes as Ofcom publishes its annual Consumer Experience Report, which tracks key trends in consumers’ use of communications services to inform Ofcom’s regulatory and consumer protection initiatives.

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